Delays in Support Response

Resolved
Resolved

We would like to give the update that support operations have returned to normal. Thank you for your patience during this period.

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Sam S
Identified

Our customer care team are currently experiencing a higher-than-usual support workload as a result of ongoing security updates related to recent up-stream cPanel vulnerabilities.

Our team is actively working through all customer related requests as quickly as possible. However, as a result, support response times may be slightly longer than usual during this period.

We thank you so much for your patience with our team and your understanding while we continue to assist affected customers.

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Began at:

Affected components
  • Support and Client Infrastructure
    • 'hosting.com' website
    • Dashboard (client area)
    • Shopping Cart/Billing systems
    • Phone Support
    • Live Chat
    • Ticket System