Hosting Performance Degradation - s1300.sgp1.mysecurecloudhost.com

We would like to give the update that all network and services are stable. 
If you have any questions or need any assistance with your services, please reach out to us.

We would like to thank you for your patience during this time.

We would like to provide an update that a small subset of customers have been further effected, however we have already taken steps to ensure services return to normal. Please contact us if you have any questions or if you would like any assistance with your services.

After a careful monitoring period, we have re-implemented the fix and are seeing traffic levels return to normal. Please keep an eye on your contact-email if action is required. We appreciate your patience through this issue, if you haven questions please don't hesitate to contact us.

Our team applied a fix to mitigate the traffic. We are now in the process of finding the root cause of the high traffic to stabilize the server.

We appreciate your patience during this time.

We have identified a recurrence of higher-than-normal traffic affecting some of our servers. As a result, customers with hosting and website services may experience intermittent issues when accessing their websites.

Our Infrastructure Team is aware of the situation and is actively investigating while working to mitigate the impact and restore normal service as quickly as possible.

We appreciate your patience and understanding and will continue to provide updates as more information becomes available.

We've now resolved the incident. Thanks for your patience.

Our system engineers applied a fix by assigning some new IP's and all services should be functioning as normal.

For clients using our name servers: No action is required

For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address.

Thank you for understanding.

We have identified some higher than normal traffic on some of our servers. Due to this, customers who have hosting and website services may be experiencing intermittent issues accessing their website.

Our infrastructure team are investigating are already working toward a solution.

We will keep you updated as soon as possible.