Password reset and email verification delays

Resolved
Resolved

After a careful monitoring period, we would like to thank our clients for the patience they've had whilst our team was working on this resolution and apologize for any inconvenience caused.

If you have further issues please don't hesitate to contact us, were are here 24/7 and always ready to assist.

Avatar for Sam S
Sam S
Recovering

We've fixed the core issue, and are waiting for things to recover.

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Hernan R.
Investigating

We are aware of a few customers experiencing some delays when receiving password reset email and verification emails. Our infrastructure team are working on this as a priority to resolve this matter.   If you need any assistance in the immediate, please reach out to our support team.

Avatar for James E.
James E.
Began at:

Affected components
  • Support and Client Infrastructure
    • 'hosting.com' website
    • Dashboard (client area)
    • Shopping Cart/Billing systems
    • Phone Support
    • Live Chat
    • Ticket System