Network issue - SG Data Center

All customer services are now back online. Please contact us if you are still experiencing any issues.

The initial cause of this was a datacentre power failure during scheduled maintenance, causing a total loss of power to our equipment, but also our network providers' equipment. Apologies for the disruption caused.

Update: We are currently addressing a ongoing hardware-related issue impacting a portion of our infrastructure. Our team is working to restore full connectivity by performing necessary physical adjustments.

As a result, some services, including systems hosted on certain nodes, may be temporarily unavailable. We are actively working on resolution and will provide updates as progress continues.

Thank you for your understanding.

Our network team has confirmed that our services are back online. Connectivity has been largely restored, and our network resilience is improving steadily. Our team is actively monitoring to ensure full service strength.

We appreciate your continued patience while we work toward full resolution.

We are aware of a network outage currently affecting our SG1 (Singapore) Data Center.

Our team has identified that the issue is related to ongoing network maintenance at the Singapore site. This may be impacting connectivity to some servers. Our network team is actively working on mitigation to restore full connectivity as quickly as possible.

Thank you for your continued patience and understanding as we resolve this.