We've now resolved the incident. Thanks for your patience.
Action Required:
For clients using our Name Servers: No action is required. The update will be handled automatically.
For clients using External Name Servers: You must manually update your DNS records. Please log in to cPanel, locate your Shared IP Address, and update your domain's A Record with this new IP.
Whilst we are seeing traffic return to normal levels, we will continue to monitor and ensure it remains stabilised.
If you are still experiencing any difficulties, please contact us for assistance.
We have identified some higher than normal traffic on our server s4820.usc1.stableserver.net.
Due to this, customers who have hosting and website services may be experiencing intermittent issues accessing their website. Our infrastructure team are investigating are already working toward a solution.
We will keep you updated as soon as possible.
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