KWE limited support availability

Resolved
Resolved

Our Kenyan Support Team has now resumed normal operations following the planned demonstrations across Nairobi. We appreciate your patience during this time.

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James E.
Updated

Please be advised that our Kenyan Support Team continues to operate with limited availability today due to the ongoing planned demonstrations across Nairobi and related safety considerations.

As a result, clients may continue to experience slightly longer-than-usual response times across our support channels. Our teams remain actively monitoring services and assisting customers as quickly as possible.

We sincerely appreciate your continued patience, understanding, and support during this time.

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James E.
Identified

Please be advised that our Kenyan Support Team will be unavailable today due to planned demonstrations across Nairobi for safety reasons

During this time, clients may experience slightly longer-than-usual response times through our support channels.

We sincerely appreciate your patience and understanding while we complete this internal event.

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James E.
Began at:

Affected components
  • Support and Client Infrastructure
    • 'hosting.com' website
    • Dashboard (client area)
    • Shopping Cart/Billing systems
    • Phone Support
    • Live Chat
    • Ticket System