Delays in support ticket and account notifications

Uptime Impact: 9 hours, 14 minutes, and 41 seconds
Recovering
Recovering

We’ve implemented a fix for the earlier issue causing delays in notifications for support ticket responses and account-related updates, including password reset emails. Our initial testing shows that notifications are now being delivered as expected. We’re continuing to monitor the situation closely to ensure stability.

We appreciate your patience and understanding as we keep an eye on this. If you need immediate assistance, please reach out to our Customer Care Team.

Phone: +1 (734) 222-4678 Live Chat: https://hosting.com/contact/

Avatar for Dyane H
Dyane H
Investigating

We're currently experiencing delays in sending notifications regarding customer support responses and other account-related updates. Our team is actively investigating the issue, and we appreciate your patience in the meantime.

Avatar for Kaitlin A.
Kaitlin A.
Began at:

Affected components
  • Support and Client Infrastructure
    • Dashboard (client area)