Delays in support ticket and account notifications

Uptime Impact: 10 hours and 27 minutes
Resolved
Resolved

This was resolved at 2.30am GMT

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Seb de lemos
Investigating

We're currently experiencing delays in sending notifications regarding customer support responses and other account-related updates. Our team is actively investigating the issue, and we appreciate your patience in the meantime.

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Seb de lemos
Began at:

Affected components
  • Support and Client Infrastructure
    • 'hosting.com' website
    • Dashboard (client area)
    • Shopping Cart/Billing systems
    • Phone Support
    • Live Chat
    • Ticket System