We've now resolved the incident. Thanks for your patience.
We've fixed the core issue, and are waiting for things to recover. Our system engineers applied a fix by assigning some new IP's and all services should be functioning as normal.
For clients using our name servers: No action is required
For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address.
If you have any questions or need any assistance with your services, please reach out to us.
We are still experiencing some intermittent disruption to services hosted on hosted on mi3-ts114.a2hosting.com. Our team is still actively working on this as priority and we expect to see a resolution soon.
We are aware of a few customers having intermittent disruptions to websites hosted on mi3-ts114.a2hosting.com. The disruptions include internetment errors when viewing websites and accessing the hosting panel.
Our infrastructure team are working on this as a priority to resolve this matter and updates to follow shortly. If you need any assistance in the immediate, please contact us.
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