Kenya Website Experts joining hosting.com

Uptime Impact: 2 days, 15 hours, 13 minutes, and 57 seconds
Resolved
Resolved

Welcome! Kenya Website Experts is now part of hosting.com - you can log in to your account at https://my.hosting.com with the same login details as before. Our support team in Nairobi are on hand to help you with any issues!

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Identified

Data is imported and we are running final checks on data quality before enabling logins and access.

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Identified

We still have a few thousand clients still to import which we expect will take around 8 hours. Logins should be enabled overnight tonight.

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Seb de lemos
Identified

KWE is now in maintenance mode as services are being migrated to hosting.com. No disruption to websites or domains whatsoever.

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Seb de lemos
Identified
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Seb de lemos
Investigating

This migration is now underway and data is being prepared. The current Kenya Website Experts client area remains online but is closed to new clients. Existing clients can log in and manage their account and order new services. New clients should order directly at hosting.com/kenya-web-experts.

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Seb de lemos
Began at:

Affected components
  • Support and Client Infrastructure
    • 'hosting.com' website
    • Dashboard (client area)
    • Shopping Cart/Billing systems
    • Phone Support
    • Live Chat
    • Ticket System