Our technicians have confirmed that the issue has now been resolved. We want to thank our clients for the patience they've had whilst our team was working on this resolution and apologise again for any of the inconveniences caused. If you have further issues please don't hesitate to reach out to us.

We wanted to keep our customers informed and provide a update regarding the ongoing incident at our Phoenix data-centre (AZ1). The facility engineers have made significant progress, and internal facility temperatures continue to stabilize. We are now seeing steady service improvements and services are now showing as online. We want to thank you for your continued patience, whilst we are seeing things return to normal levels, we will continue to monitor the situation and ensure it stays stabilized.

We would like to give the update that we are now starting to see functionality of services come back online. Our system engineers team is actively monitoring the issue to ensure that there is a full and stable restoration. We appreciate the impact that this has had and thank you for your patience. Further updates will be provided as soon as more information becomes available.

At approximately 7:30am local time this morning our Phoenix datacentre (location AZ1) began to experience network disruptions due to a rise in temperature. This was caused by the failure of multiple cooling units within the facility after overnight storms in the area, which eventually caused a shutdown of all equipment in the building, including our network providers and power to our servers. The latest information we have is that ~50% of building cooling is back online, and that within the next 2 - 4 hours we will be able to regain access to our equipment to assess the situation safely. This will allow us to restart our network and bring customer servers back online.

We are actively working to restore services affected by the ongoing incident in our Phoenix Data Center. Customers with servers impacted by this incident are currently experiencing a service outage, and the affected services remain unavailable at this time. Our System engineers team is actively investigating the issue and working toward full restoration. We know the impact this is having on our customers and are treating this as a high priority. Further updates will be provided as soon as more information becomes available.

We are continuing to monitor an ongoing issue affecting our Phoenix Data Center. Our System engineers team remains actively engaged and is working together with our data center team to restore temperatures to normal operating levels. During this time, connected services may experience intermittent interruptions while we are still mitigating the issue. We sincerely appreciate your patience during this time.

We are currently monitoring an issue affecting the Phoenix data center, where elevated ambient temperatures have been detected. The facility team is actively working to restore temperatures to normal operating levels. During this period, some equipment may reboot, which can result in temporary service interruptions or monitoring alarms. Impact: Some services hosted in the Phoenix data center may experience intermittent connectivity or brief interruptions. > Equipment reboots may occur while the issue is being addressed. > Monitoring alarms may be triggered during this period. > At this time, no critical services have been reported as affected. Our infrastructure and facility teams are closely monitoring the situation and working with the data center provider to minimize any impact as an urgency. We appreciate your patience and understanding while this issue is being resolved.