We've now resolved the incident. Thanks for your patience.

We've fixed the core issue, and are waiting for things to recover. Action Required: For clients using our Name Servers: No action is required. The update will be handled automatically. For clients using External Name Servers: You must manually update your DNS records. Please log in to cPanel, locate your Shared IP Address, and update your domain's A Record with this new IP. If you are still experiencing any difficulties, please contact us for assistance.

We have identified some higher than normal traffic on sg1-sr100.supercp.com server. Due to this, customers who have hosting and website services may be experiencing intermittent issues accessing their website. Our infrastructure team are investigating are already working toward a solution. We will keep you updated as soon as possible.