We've now resolved the incident. Thanks for your patience.

Following up on the diagnosis and troubleshooting by our team, we are seeing significant improvements in internet traffic and are continuing to monitor the situation. We have made changes to the IP address of some services to ensure a long-standing resolution. What do you need to do? - For clients using our name servers: No action is required - For clients using external name servers, please manually update your records. You can find the new IP in cPanel => Shared IP Address. Previous IP Address: 103.227.176.18 New IP Address: 200.69.22.15/26 Service ips: - 45.120.151.209 - 45.120.151.210 - 45.120.151.211 - 45.120.151.212 - 45.120.151.213 - 45.120.151.214 - 45.120.151.215 - 45.120.151.216 - 45.120.151.217 - 45.120.151.218 - 45.120.151.219 - 45.120.151.220 - 45.120.151.221 - 45.120.151.222 - Whilst we are seeing traffic return to normal levels, we will continue to monitor and ensure it remains stabilised. 
If you are still experiencing any difficulties, please contact us for assistance.

We have identified some higher than normal traffic on sg1-ts111.a2hosting.com. Due to this, customers who have hosting and website services may be experiencing intermittent issues accessing their website. Our infrastructure team are investigating are already working toward a solution. We will keep you updated as soon as possible.