We've now resolved the incident. Thanks for your patience.

Following up on the diagnosis and troubleshooting by our team, we are seeing significant improvements in internet traffic and are continuing to monitor the situation. As part of the mitigation process, our team performed an IP split; For clients using our name servers: No action is required For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address. Whilst we are seeing traffic return to normal levels, we will continue to monitor and ensure it remains stabilised. 
If you are still experiencing any difficulties, please contact us for assistance.

Our system engineers applied a fix by assigning new IPs and all services should be functioning as normal. For clients using our name servers: No action is required For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address. We are seeing things return to normal and we will continue to monitor and ensure it remains stabilized. 
If you are still experiencing any difficulties, please contact us for assistance.

We have identified some higher than normal traffic on some of our servers. Due to this, customers who have hosting and website services may be experiencing intermittent issues accessing their website. Our infrastructure team are investigating are already working toward a solution. We will keep you updated as soon as possible.