We've now resolved the incident. Thanks for your patience.

The server s1103.usc1.mysecurecloudhost.com experienced a hardware issue. While the server remains online, our team is migrating accounts to new servers to ensure continued stability. Accounts are being moved to s16364.usc1.stableserver.net Our team is actively working on the migration which should complete within the next few hours. Thank you for your patience while we complete this process.