We've now resolved the incident. Thanks for your patience.

Following up on the diagnosis and troubleshooting by our team, we are seeing significant improvements in internet traffic and are continuing to monitor the situation. Whilst we are seeing traffic return to normal levels, we will continue to monitor and ensure it remains stabilized. We will also reach out directly to those affected via email. 
If you are still experiencing any difficulties, please contact us for assistance.

We are still experiencing some intermittent disruption to some of our servers. Our team is working on this as priority and we expect to see a resolution soon.

We have identified some higher than normal traffic on the server sg1-ss102.a2hosting.com. Due to this, customers who have hosting and website services may be experiencing intermittent issues accessing their website. Our infrastructure team are investigating are already working toward a solution. We will keep you updated as soon as possible, if you require any assistance in the meantime, please contact our support team who are here 24/7.