We've now resolved the incident. Thanks for your patience.

To provide a further update. Due to the ongoing high traffic on the server, Our system engineers applied a fix by assigning new IPs and all services should be functioning as normal. For clients using our name servers: No action is required For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address.

We would like to provide a further update. Our infrastructure team is continuing to actively work on resolving the high traffic affecting server s1048.use1.mysecurecloudhost.com. At this time, the mitigation work is still ongoing, and some services may continue to experience intermittent disruptions. We will continue to monitor the situation closely and provide further updates as progress is made. We sincerely appreciate your continued patience during this matter.

Just a quick update, the high traffic detected on the server is still being actively mitigated. Some services connected to the server may continue to experience intermittent issues, particularly with email services, while our team works toward full stabilization. We sincerely appreciate your patience during this matter.

We would like to provide an update. Our infrastructure team is mitigating the unusually high traffic detected that is affecting the server, which has contributed to the latency. We will continue to monitor to ensure this is fully resolved.

We have identified the likely cause of the intermittent connectivity issues affecting some services on this server. Our senior infrastructure team is actively working on remediation, and we are continuing to monitor affected services while this work is carried out. We will provide further updates as progress is made.

We are aware of a few customers having intermittent disruptions to our services connected to server s1048.use1.mysecurecloudhost.com due to port issues. Our infrastructure team are working on this as a priority to resolve this matter.   If you need any assistance in the immediate, please reach out to our support team.